Real-time dashboard, automatic transcription, AI sentiment analysis, and detailed performance metrics.
View all key metrics at a glance
View all key metrics on a single screen:
Every conversation is automatically converted to text:
AI-powered automatic analysis:
Automatically detect customer sentiment:
0-100 quality score for every call:
90-day call recording archive:
Call center analytics is the process of turning every phone conversation into measurable data. At AI Agent TR, every call is automatically transcribed, the conversation content is analyzed by AI, and results are collected in a real-time dashboard. This takes you beyond "how many calls were made" to clearly answer "why those calls succeeded or failed." Every conversation becomes a concrete data point you can use to improve the customer experience.
In traditional call centers, quality control is done by manually listening to only a small portion of conversations. AI-powered conversation analysis offers 100% coverage: sentiment analysis, a 0-100 quality score, keywords, and next-step recommendations are automatically generated for every call. This lets you identify which conversations need review within seconds, without listening to your entire team one by one. The same engine also measures every conversation made by AI voice assistants with the same quality standard.
Analytics data alone doesn't create value; it creates value when used in the right place. By matching call results with sales pipeline management you can see at which stage opportunities are lost, combine with built-in CRM records to unify each customer's history, and export reports via integrations to your existing business intelligence tools. Campaign management reports also let you measure which campaigns drive conversions on which channels.
Accurate measurement is completed with the right action. Use the data you collect in the following decisions to increase both customer satisfaction and operational efficiency:
Analytics and reporting works together with all AI Agent TR features. To test the system with your own data, you can start a free trial and for package details, review the pricing page .
Call center analytics is the process of automatically transcribing every phone conversation and analyzing it with AI, then collecting metrics such as call volume, success rate, sentiment, and quality score in a real-time dashboard. This allows you to measure and improve your performance based on data.
AI examines the conversation transcript and classifies the customer's tone as positive, neutral, or negative, charting sentiment changes throughout the call. Critical moments are flagged, so you can see exactly when dissatisfaction began, down to the second.
You can export all reports and call lists in Excel (.xlsx) and CSV formats with a single click. Daily activity summaries, weekly performance reports, and campaign results reports are available as ready-made templates.
Every conversation's recording is archived for 90 days. You can listen to recordings from the dashboard, adjust playback speed, listen to agent and customer channels separately, and download any recording.
Yes. Call analyses automatically match with your built-in CRM records and are reflected in your sales pipeline stages. You can also export data via API and ready-made integrations to your existing business intelligence tools.
Optimize your performance with real-time analytics and AI-powered reports