Pipeline Management

    Manage Your Sales & Support ProcessesVisually

    Track sales opportunities and support requests with a Kanban-style drag-and-drop interface.

    2 Ready
    Pipelines
    Drag
    & Drop
    Automatic
    Tickets
    Customize
    Stages

    2 Ready-to-Use Pipelines

    Optimized pipelines for your sales and service processes

    Sales Pipeline

    B2B sales tracking and lead management

    Lead
    Potential customers, initial contact
    Qualified
    Sales potential verified
    Proposal
    Proposal being prepared/presented
    Negotiation
    Pricing and terms under discussion
    Won
    Successful sales
    Lost
    Lost opportunities

    Use Cases:

    • B2B sales tracking
    • Lead management
    • Sales forecasting
    • Performance measurement

    Service Pipeline

    Customer support and technical issue tracking

    New
    New support requests
    In Progress
    Currently being worked on
    Waiting
    Awaiting customer/third-party response
    Resolved
    Issue resolved
    Closed
    Completed and closed

    Use Cases:

    • Customer support management
    • Technical issue tracking
    • SLA monitoring
    • Customer satisfaction

    Everything Lives in Tickets

    Every record in the pipeline is a ticket. It can be a sales opportunity or a support request.

    Ticket Contents

    Customer Information
    Name, phone, email
    Subject & Description
    Detailed information field
    Priority Level
    1 (Urgent) - 4 (Low)
    Status
    Open, In Progress, On Hold...
    Assigned To
    AI Agent or user
    Category & Subcategory
    Classification system
    Attached Notes
    Unlimited note adding
    Call History
    All conversation records

    Priority Levels

    🔴
    1 - Urgent
    Immediate action required
    🟠
    2 - High
    Quick response needed
    🟡
    3 - Normal
    Standard priority
    🟢
    4 - Low
    Can wait

    Powerful Features

    🖱️

    Drag & Drop

    Drag tickets between stages with your mouse. Automatic updates and logging.

    ⚙️

    Customizable Stages

    Add new stages between the defaults. Customize name, color, and description. (Fixed stages are preserved)

    🤖

    AI Agent Integration

    Assign AI Agents to tickets. The agent makes calls automatically and updates ticket information.

    Automatic Ticket Creation

    AI Agent automatically creates a ticket at the end of a conversation. Customer details, summary, and category are filled in automatically.

    📝

    Notes & Call History

    Add unlimited notes to each ticket. All call records and transcripts are linked to the ticket.

    📊

    Metrics & Reports

    Ticket counts by stage, average resolution time, and success rates.

    Visual Management

    Pipeline Board

    Kanban-style visual pipeline management

    Ticket Detail

    Comprehensive information and editing page

    Ticket Creation

    Quick and easy ticket creation form

    Use Case Scenarios

    For Sales Teams

    1. 1
      Add new leads to the system
    2. 2
      Let the AI Agent gather information automatically
    3. 3
      Move qualified prospects forward
    4. 4
      Track proposal and negotiation processes
    5. 5
      Report with Won/Lost outcomes

    For Support Teams

    1. 1
      Collect incoming requests in the 'New' stage
    2. 2
      Let the AI Agent call and listen to the customer
    3. 3
      Move active work to 'In Progress'
    4. 4
      Mark resolved requests as 'Resolved'
    5. 5
      Close with customer confirmation as 'Closed'

    Optimize Your Sales & Support ProcessesToday

    Boost your efficiency with pipeline management