Built-in CRM

    INCLUDED - NO EXTRA COST

    No Need foran External CRM

    Customer management, segmentation, interaction history, and 360° customer view — all included in your platform.

    Already have a CRM? It integrates seamlessly. Don't have one? No problem — everything is ready to go.

    Unlimited
    Customers
    360°
    View
    Automatic
    Logging
    Excel
    Import
    💰

    No Extra Cost

    Stop paying monthly for Salesforce, HubSpot, or other CRMs. CRM is included with AI Agent TR. The ideal starting point for small businesses.

    🚀

    Get Started Instantly

    Create your account, add your customers, and get going. No complex integrations or data migration required.

    🔗

    Everything Integrated

    Customer details, call history, transcripts, notes, and tickets — all on one screen.

    CRM Features

    Everything you need for professional customer management

    👥

    Centralized Customer Database

    Name, phone, email, and company information

    • International phone support in E.164 format
    • Customer recognition by unique phone number
    • Fast search and filtering
    • Advanced sorting options
    🏷️

    Smart Segmentation

    Organize your customers into 4 segments

    VIP:Priority customers
    Regular:Standard customer base
    At Risk:Customers requiring follow-up
    Prospect:Not yet customers
    🔍

    360° Customer View

    Everything about a customer on a single screen

    • All contact information
    • Call history and transcripts
    • Added notes
    • Pipeline tickets
    • Total call count and duration
    • Last contact date
    📥

    Bulk Import

    Add thousands of customers at once via Excel or CSV

    • Column mapping (name, phone, email, company, segment)
    • Batch process tracking
    • Error reporting
    • Existing customer updates
    📝

    Automatic Interaction Logging

    Every call is automatically logged to the customer card

    • Inbound/outbound call details
    • Call duration and status
    • Conversation transcript
    • AI analysis summary
    • Date and time stamp
    📌

    Customer Notes

    Add important notes about your customers

    • Unlimited note creation
    • Date and user stamp
    • Chronological view
    • Follow-up reminders

    Bulk Import

    Easily import your customers in Excel or CSV format

    File Format Example

    Your CSV or Excel file should include these columns:

    isim,telefon,email,sirket,segment
    Ahmet Yılmaz,+905301234567,ahmet@example.com,ABC Ltd.,Normal
    Ayşe Demir,+905321234567,ayse@example.com,XYZ A.Ş.,VIP
    Mehmet Kaya,+905331234567,mehmet@example.com,DEF Corp.,Potansiyel
    Name
    Customer name
    Phone
    E.164 format
    Email
    Contact
    Company
    Optional
    Segment
    VIP/Regular/Risk

    Easy-to-Use Interface

    Customer List

    Filtering, search, and advanced sorting features

    360° Customer View

    All information on one screen with a comprehensive detail card

    Interaction History

    Detailed tracking with chronological timeline view

    Already Have a CRM?

    If you already use Salesforce, HubSpot, or another CRM, AI Agent TR can sync your data.

    Supported Integrations

    Salesforce
    HubSpot
    Microsoft Dynamics
    Zoho CRM
    REST API (custom integration)

    CRM Cost Comparison

    SolutionMonthly CostWith AI Agent TR
    Salesforce$25-300/user
    Included
    HubSpot$20-120/user
    Included
    Zoho CRM$14-52/user
    Included
    AI Agent TR CRM$0
    $0
    Save thousands per year

    What Is a Built-in CRM and Why Does It Matter?

    A built-in CRM (Customer Relationship Management) is the system that gathers all your customer records, contact details and interaction history into one central database. Each customer's name, phone, email, company and segment appears on a single screen together with their past conversations, notes and sales stage. In an AI call center this process is automated: every conversation the AI assistant handles is recorded on the relevant customer card on its own, so you never have to enter a record manually and no interaction is lost.

    The real power of the built-in CRM comes from working together with the other modules, not in isolation. Customer records feed sales pipeline management and show which stage each opportunity is in; interaction data is measured in the analytics and reporting dashboards; and data exchange with your external systems flows two-way through integrations . This way your sales and support teams work from a single source of truth instead of scattered spreadsheets.

    No separate software license or technical team is needed for setup; the CRM is included in your AI call center package at no extra cost. You can bulk-import your customers from an Excel or CSV file, define segment labels to fit your own workflow, and start using it within minutes.

    What Does the Built-in CRM Cover?

    • Unlimited customer database: keep as many records as you need with name, phone, email, company and custom fields.
    • Segmentation: group and prioritize customers with labels like VIP, Normal, At-risk and Potential.
    • 360° customer view: every customer's full conversation history, notes and sales stage are gathered on one screen.
    • Automatic call logging: the AI summarizes every conversation and records it on the relevant customer card with date, duration and outcome.
    • Excel/CSV import and export: upload your existing customer lists in one click and export your data whenever you want.

    Why Is a Built-in CRM Critical?

    Without a central CRM, customer information gets split across scattered spreadsheets and different teams' notes; when a customer calls, no one can see their full history. A built-in CRM removes this fragmentation:

    • In every conversation the customer's entire history is at your fingertips, so you deliver personalized service.
    • No customer information is lost; when team members change, the accumulated knowledge stays in the company.
    • Targeted campaigns and follow-ups are planned by segment.
    • You avoid paying for a separate CRM license and save thousands of liras every month.

    To see how the built-in CRM simplifies your customer management, you can start with a free trial and review the packages that fit your needs on our pricing page .

    Frequently Asked Questions About the Built-in CRM

    Do I need to pay extra for the built-in CRM?

    No. The CRM is included in your AI call center package and there is no separate license fee. While systems like Salesforce or HubSpot cost thousands of liras a month, here you use the core customer management features at no extra cost.

    How many customer records can I add?

    Unlimited. There is no upper limit on the number of customers; you can keep thousands or tens of thousands of records together with name, phone, email, company and segment details.

    How do I import my existing customer list?

    You can bulk-import your customers from an Excel (.xlsx) or CSV file. The name, phone, email, company and segment columns in your file are matched automatically, and your entire list is uploaded to the system in one go.

    What does the 360° customer view mean?

    You see each customer's entire history — the conversations held, call recordings, notes, sales stage and segment — on a single screen. So when a customer calls, or is being called, your team instantly has access to everything about that person.

    Does the CRM integrate with my other tools?

    Yes. CRM records work in sync with the sales pipeline and are transferred to your external systems via API. You can also review the scenarios where the CRM is used in the use cases section.

    CRM Included, No Extra Cost

    Get started now — no separate CRM payment needed