Big support for small teams. Automatically answer shipping tracking and customer questions 24/7.
E-commerce teams of 2-3 people struggle with 100+ "where is my shipment?" calls a day
When will my order arrive?, Where is my shipment?
Has my order been prepared?, What's the status of my return?
Is this product in stock?, When will it be available?
Has my payment been received?, Is there an installment option?
Answer all of your customers' questions instantly, and free your team to focus on strategic work
Real-time product stock inquiries, price and promotion updates, return/exchange procedure guidance
Integration with all carriers, real-time status notifications and delivery tracking
Full integration with Trendyol, Hepsiburada, N11 and your own website
The capacity to respond to your customers instantly, day and night
Dashboards for call analysis, customer satisfaction and performance metrics
All conversations are encrypted, data is secure. Full compliance with KVKK standards
See how AI Agent TR interacts with your customers
Customer:
"When will my order arrive?"
AI Agent:
"Your shipment is with Aras Kargo and will be delivered tomorrow. Tracking no: 1234567890"
Customer:
"Is size XL available?"
AI Agent:
"Yes, 3 units of size XL are in stock. You can order right away."
Customer:
"I want to return the product"
AI Agent:
"Your return code is: R123, I've sent the shipping label to your email address"
The results achieved by e-commerce businesses using AI Agent TR
No credit card required, instant setup
AI Agent TR's e-commerce call center solution is an AI assistant that answers order, shipping and return questions coming into your online store without human intervention. Your customers receive instant responses 24/7 via phone, WhatsApp and web chat; there are no wait times even during campaign and seasonal peaks.
The AI call center checks order status, shares shipping tracking, initiates the return and exchange process, and automatically answers all frequently asked questions. Only complex requests are transferred to a live agent; this reduces your call volume by an average of 85% and increases customer satisfaction.
Our AI call center tracks your e-commerce orders 24/7. It automatically manages shipping inquiries, order status, and return and exchange processes. Your customers receive instant responses via phone, WhatsApp or web chat.
We have integrations with all major carriers, including MNG Kargo, Yurtiçi Kargo, Aras Kargo, PTT Kargo, Sürat Kargo, UPS and DHL. Order tracking is fully automated.
We deliver an average 85% reduction in calls. Shipping and order inquiries are fully automated, and only complex issues are routed to a human agent.
Yes, we integrate with all popular e-commerce platforms such as Trendyol, Hepsiburada, N11, İdefix, Ticimax, Ideasoft, Shopier and T-Soft.
Yes, it receives return requests, generates a return code, tracks the return process and informs the customer. The entire process is automated and KVKK-compliant.