87% of e-commerce customer calls are 'where's my package?' questions. Your team gives the same answer to the same question 100+ times a day. AI Agent TR answers all of these calls automatically in 0.5 seconds — so your team can focus on sales and growth.
E-commerce teams of 2-3 people spend half their day on the phone explaining cargo status. This isn't just a waste of time — every missed sales call is real money.
Customers call you not to buy, but to ask about their cargo. Each call takes 3-5 minutes, and 100+ calls a day = 6-8 hours spent just explaining cargo status.
While your team is busy with cargo questions, you're missing incoming sales calls. 20+ potential sales a day, hundreds of thousands of TL lost per year.
'What's my return code?', 'Where's my shipping label?', 'When will I get my refund?' — every return means 3-4 separate calls and tens of minutes of manual work.
Trendyol, Hepsiburada, N11, your own site — each channel has a different order system. Just figuring out which one it came from takes minutes.
When a customer calls, AI Agent TR automatically finds the order from the phone number, queries cargo status in real time, and reports it along with the estimated delivery date. Trendyol, Hepsiburada, N11 and your own site — all channels on one screen.
When a customer calls about order status, the AI answers instantly. It automatically recognizes the customer and their recent orders from the phone number.
It matches orders across all marketplaces by order number or phone number. If there are multiple orders, it understands which one they're asking about.
Aras, Yurtiçi, MNG, PTT, Sürat, UPS, DHL — it pulls real-time status from integrated cargo APIs: preparing, shipped, out for delivery, delivered.
The cargo status, estimated delivery date, and tracking number are stated. The tracking link is sent via SMS.
In case of a delay, address issue, or return, the AI proactively calls the customer and informs them — you reach out before the customer even calls.
Yurtiçi, Aras, MNG, PTT, Sürat, UPS, DHL, FedEx, Trendyol Express — all major cargo companies in Turkey in a single API.
Trendyol, Hepsiburada, N11, Amazon, Shopify, WooCommerce, Ticimax, IdeaSoft — all your sales channels on one screen.
It recognizes the customer and their open orders within seconds from the phone number. The customer doesn't need to provide an order number.
It checks return conditions, generates a return code, sends a shipping label, tracks the return process, and keeps the customer informed.
For Never Hear "Where's My Package?" Again, AI Agent TR is a natural, multilingual AI call center solution — with native-quality Turkish — that manages inbound and outbound calls, WhatsApp and web messages without human intervention. Cargo tracking, order status, return management — all automated. It is set up in 48 hours, integrates with your existing systems, and is KVKK compliant.
No credit card required, instant setup